Know. Act. Resolve.

This is who we are

ResolveIT Consulting is a Maryland-based, minority-owned small business delivering mission-critical IT services to federal agencies and private sector organizations. Since 2006, we’ve helped clients solve complex challenges in cloud engineering, identity and access management, virtualization, and secure remote access.

The first to implement IRS 1075 compliance in the Department of Education, demonstrating our expertise in secure, compliant IT environments

Mision

To empower agencies and enterprises through secure, scalable, and innovative IT solutions that align with strategic objectives and compliance standards.

Vision

To be a trusted partner in delivering mission-critical technology that drives modernization, security, and operational success across federal and private organizations.

Business Type

Maryland-based, minority-owned small business
✔ SBA Certified
✔ ISO Certified

NAICS Codes

541512, 541511, 518210, 541330, 541513, 541519, 541611, 541614, 541618, 541690, 611420

Certifications

ISO/IEC 27001: Information Security

ISO/IEC 20000: IT Service Management

Minority Business Enterprise (MBE) – Maryland

ITAR Registered

How we work

We approach every project with a deep understanding of the mission, act with agility and accountability, and resolve complex problems with proven expertise.
Our team is made up of engineers, developers, and project leaders with experience in:

Cloud & Virtualization (AWS, Azure, Citrix, VMware)
Identity & Access Management (CyberArk)
System Engineering & Network Infrastructure
DevSecOps, SharePoint, and Remote Access Solutions

We combine technical excellence with government readiness.

Letter of appreciation

I want to extend my appreciation for the outstanding support and excellent customer service provided by the NGDC Citrix support team from ResolveIT for a highly visible initiative requiring access to the Neptune Intelligence Computer Engineering (NICE) solution via the Enterprise Citrix Shared Desktop Solution (ECSDS). The NICE solution allows agents to monitor and support the customer’s experience using Customer Relationship Management (CRM), omnichannel routing, integrated tools for customer service, marketing, chat, email, AI, etc., There were other “like” solutions underway, but deadlines became aggressive and the need for additional options arose. ResolveIT team expeditiously jumped in and provided exceptional leadership understanding the importance of this effort per FSA leadership.

ResolveIT team was fully dedicated throughout the implementation of the NICE/Citrix solution ensuring the correct technology and configurations were effectively implemented while conveying with NextGen Datacenter (NGDC) subject matter experts (SMEs), processes, procedures and governance taking into consideration the aggressive schedule for this effort. ResolveIT teamprovided incomparable oversight working with the FSA customer and other vendors to identify the problem and determine a resolution, requiring multiple troubleshooting sessions. All team members stated they have “never seen this issue” including senior engineers from multiple vendors who all had a wealth of technical knowledge and expertise.

Many thanks to ResolveIT team for their tremendous support, knowledge and leadership, assisting with meeting the deadline roughly six months sooner than all other NICE initiatives. The ResolveIT Citrix team and I have received positive feedback from leadership and from the agents using the solution. Also, the Citrix/NICE solution has garnered a “word of mouth” endorsement from business personnel, resulting in leadership asking to expand the use of the platform due to the successful timeline of the implementation and the positives surrounding the use of the Citrix solution.

Sincerely,

Ex-CIO, Federal Student Aid,
US Dept. of Education

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Whether you need cloud engineering, secure remote access, or identity management at scale. ResolveIT Consulting is ready to help. Get in touch to explore how we can support your agency or organization.

+1 301.323.8350

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Know.Act.Resolve